Bizar Studio (Pty) Ltd.
Before commencement of a project, clients may be provided with a proposal, quotation, statement of work, service agreement or contract outlining the project-specific scope, deliverables, fees, payment schedule and cancellation terms.
Where project-specific terms apply, those terms must be read together with this Refund & Cancellation Policy.
Deposits or commencement payments may be required before work begins.
Once work has commenced, resources have been allocated, third-party costs have been incurred, or services have been performed, some or all of the amount paid may become non-refundable to the extent permitted by applicable law and the applicable project agreement.
Where a project is cancelled before work commences, any refund eligibility will be determined according to the applicable agreement and any costs already reasonably incurred by Bizar Studio.
A client wishing to cancel a project must submit the request in writing.
Upon cancellation, the client remains responsible for payment for work already performed, services already provided and authorised third-party expenses incurred up to the effective cancellation date.
Where payments received exceed the amounts legitimately due for work performed and non-recoverable costs incurred, any refundable balance will be calculated and communicated to the client.
Digital products, software, licences, add-ons and other digital items purchased through Bizar Studio or the Bizar Onboarding Marketplace may be subject to product-specific licence and refund conditions presented at the time of purchase.
Where a digital product has been activated, downloaded, provisioned, licensed or substantially supplied, refund eligibility may be restricted where permitted by applicable law.
Nothing in this policy excludes any rights that a customer may have under applicable South African consumer law.
Payments made for domain registrations, renewals, hosting resources, software licences, stock assets, printing, third-party subscriptions or other external services may be non-refundable once the relevant third-party service or resource has been purchased, provisioned or renewed on the client’s behalf.
Where a third-party provider issues a refund to Bizar Studio, any amount refundable to the client will be determined after taking into account applicable charges and costs, subject to applicable law.
If a client believes that a service has not been supplied in accordance with the applicable agreement, the client should contact Bizar Studio so that the matter can be investigated.
Where appropriate, Bizar Studio may correct the service, re-perform affected work, provide an alternative remedy or issue a full or partial refund, depending on the circumstances and applicable law.
Where a refund is approved, Bizar Studio will communicate the refund amount and method to the client.
Where technically and legally required, refunds for card transactions will be returned through the original payment method and in accordance with the applicable payment provider’s requirements.
Processing times may vary depending on the payment provider and financial institution.
Nothing in this Refund & Cancellation Policy is intended to waive, restrict or exclude any right or remedy that cannot lawfully be excluded under the Consumer Protection Act, the Electronic Communications and Transactions Act or other applicable South African law.
Where a statutory consumer right applies and conflicts with this policy or a project-specific agreement, the applicable law will prevail.
Refund or cancellation requests should be submitted through the applicable Bizar Studio client portal or by contacting:
Bizar Studio (Pty) Ltd.
Email: support@bizar.co.za
Please include the relevant project, order or invoice reference and the reason for the request.
