Refund Policy
Bizar Studio (Pty) Ltd. (“Bizar Studio,” “we,” “us,” or “our”) is committed to delivering high-quality digital services, products, and solutions. This Refund Policy sets out the terms under which clients may request a refund for services or products purchased from Bizar Studio.
1. Scope
This Refund Policy applies to all services, digital products, website security packages, and other products purchased directly from our website or via written agreement.
2. General Policy
- All custom projects, including web development, graphic design, and brand identity services, are considered tailored and non-standard. Deposits paid for such services are generally non-refundable unless expressly agreed in writing.
- Digital products, downloadable materials, or activated online services (including website security plans) are generally non-refundable once delivered or activated, except where otherwise required by law.
- By purchasing a product or service, the Client acknowledges that they have read, understood, and agreed to this Refund Policy.
3. Eligibility for Refunds
- Refund requests must be submitted in writing to dispute@bizar.co.za within 7 business days from the date of purchase or completion of service.
- Refunds may only be considered if:
- We have failed to deliver the services as explicitly described in the proposal, invoice, or product description;
- The product or service is defective, non-functional, or materially different from the description provided at the time of purchase;
- We are unable to remedy the issue within a reasonable timeframe after written notice.
- Refunds are not available for:
- Change of mind, aesthetic preference, or subjective dissatisfaction;
- Delays or issues caused by the Client, third-party services, or circumstances outside of Bizar Studio’s reasonable control;
- Completed services delivered as agreed but not used or implemented by the Client.
4. Refund Process
- All refund requests must include:
- Invoice or quotation number;
- Client name and email address;
- Detailed reason for the refund request;
- Supporting evidence where applicable (e.g., screenshots, project files, correspondence).
- Once a request is received, Bizar Studio will review the claim within 5 business days.
- If a refund is approved, the amount will be credited to the original payment method within 15–20 business days.
5. Partial Refunds and Work-in-Progress
- If a service or product has been partially delivered, refunds may be prorated based on the portion of work or product not received by the Client.
- The value of a partial refund will be calculated as follows:
- For delivered work/products: the total project or product fee minus the portion already delivered or activated.
- For services in progress: the total project fee minus:
- The value of work already completed, reviewed, and accepted by the Client;
- Any reasonable costs incurred by Bizar Studio in performing the work, including labour, third-party services, licensing fees, or other project-related expenses.
- Partial refunds are only applicable where it is clear which portion of the service or product has not been delivered and where the Client has fulfilled their obligations (e.g., providing required content, access, or approvals).
- This ensures that Bizar Studio is compensated fairly for effort, time, and costs already incurred, even if the Client decides to cancel the project before completion.
6. Exceptions and Limitations
- No refund will be issued for third-party services or products integrated as part of the project (e.g., hosting, plugins, stock media).
- Bizar Studio reserves the right to reject refund requests that are fraudulent, abusive, or otherwise outside the scope of this policy.
7. Liability Limitations
- Bizar Studio’s liability for refunds is strictly limited to the amount paid for the specific service or product in question.
- We are not liable for any indirect, incidental, consequential, or special losses, including loss of profits, revenue, data, or business opportunities, arising from refund disputes.
8. Governing Law
This Refund Policy is governed by the laws of the Republic of South Africa. Any disputes arising in connection with this Refund Policy will be resolved in accordance with South African law.
9. Consumer Protection Act Compliance
Where the Client qualifies as a “consumer” under the Consumer Protection Act 68 of 2008 (CPA), mandatory rights under the CPA may apply. To the extent there is any conflict between this Refund Policy and the CPA, the mandatory provisions of the CPA shall apply.
10. Contact for Refund Requests
Clients may submit refund requests or queries to: dispute@bizar.co.za
11. Amendments
Bizar Studio reserves the right to update this Refund Policy at any time. Clients will be notified of material changes where reasonably practicable. Continued use of our services or website after updates constitutes acceptance of the revised policy.
