Privacy Policy
Bizar Studio (Pty) Ltd. (“Bizar Studio,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our clients, website visitors, and users of our services. This Privacy Policy explains how we collect, process, store, and protect personal data in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.
1. Scope
This Privacy Policy applies to all personal data collected by Bizar Studio through:
- Our website and online platforms
- Direct client communications (email, phone, messaging)
- Services provided, including web development, graphic design, brand identity, and website security
- Purchases of products or subscriptions through our website
2. Personal Data We Collect
We collect personal information necessary to provide our services, communicate with clients, and comply with legal obligations. Examples include:
- Contact Information: Name, email address, phone number, mailing address.
- Account Information: Login credentials, billing and payment details.
- Project Details: Logos, images, text, content, and other materials provided for project completion.
- Technical Data: IP addresses, browser type, device information, and analytics data when visiting our website.
- Payment Data: Credit/debit card information, processed securely through third-party gateways (we do not store card details).
3. How We Collect Data
- Directly from clients during onboarding, project initiation, or service purchase.
- Through forms, emails, or communication on our website.
- Automatically via website tracking tools, analytics, or cookies (if applicable).
4. Purpose of Data Processing
We use personal data to:
- Deliver our services and products as requested
- Process payments and manage invoicing
- Communicate with clients regarding project progress, updates, or inquiries
- Maintain and improve website security, functionality, and user experience
- Comply with legal obligations and resolve disputes
5. Data Storage and Security
- All client data is stored securely on protected servers, encrypted where appropriate.
- Access to personal data is restricted to authorized personnel only.
- We implement reasonable technical and organizational measures to safeguard data against unauthorized access, loss, or misuse.
- No system can be guaranteed 100% secure; Bizar Studio is not liable for breaches caused by events beyond our reasonable control.
6. Third-Party Access and Sharing
- Personal data may be shared with third-party service providers solely for the purpose of delivering our services (e.g., payment gateways, hosting providers, analytics).
- We ensure that third-party service providers comply with data protection obligations consistent with POPIA.
- We do not sell, trade, or rent client personal data to third parties for marketing purposes.
- Disclosure may occur if required by law or to enforce legal rights.
7. Cookies and Tracking Technologies
- Our website may use cookies and tracking technologies to enhance user experience, monitor website performance, and gather analytics.
- Clients may choose to disable cookies in their browser settings, but some website functionality may be affected.
8. Client Rights
Clients have the following rights regarding their personal data under POPIA:
- Access to personal data held by Bizar Studio
- Correction of inaccurate, incomplete, or outdated data
- Request deletion or cessation of processing where legally permissible
- Withdraw consent for data processing where consent is the basis
- Object to direct marketing or profiling activities
Requests can be submitted in writing to support@bizar.co.za. We will respond within a reasonable timeframe in accordance with POPIA requirements.
9. Data Retention and Deletion
- Client data will be retained for as long as necessary to deliver services, comply with legal obligations, or resolve disputes.
- Inactive or unnecessary data will be securely deleted or anonymized in line with POPIA requirements.
10. Legal Disclaimers and Limitations of Liability
- Bizar Studio does not guarantee absolute security of personal data.
- We are not liable for any loss or damage resulting from unauthorized access, hacking, or third-party breaches beyond our reasonable control.
- Clients are responsible for maintaining the confidentiality of their login credentials and access to services or portals.
11. Amendments
Bizar Studio reserves the right to update this Privacy Policy at any time. Updates will be published on our website, and continued use of our services constitutes acceptance of the revised policy.
12. Governing Law
This Privacy Policy is governed by the laws of the Republic of South Africa. Any disputes will be resolved in accordance with South African law and applicable POPIA provisions.
13. Contact
For questions, data access requests, or concerns regarding your personal data, please contact:
Bizar Studio (Pty) Ltd.
Email: support@bizar.co.za
